TERMS & CONDITIONS
Many of our items ship within 5-7 business days. There are exceptions and those are listed below.
Cup Turners - Our cup turners typically ship within 3-4 weeks after your purchase date. Please remember that you CANNOT use a PO Box when ordering cup turners as we ship them via UPS. IF for some reason you do not put a physical address, we will ship your items via USPS and we will not be able to refund any shipping difference. By purchasing, you are agreeing that you understand there are NO cancellations for turners. If there is an issue with the product once received, we will be happy to assist you.
Custom Tumblers - 1/1/2023 - Due to our increased volume and unforeseen circumstances in 2022, we are currently behind on custom tumbler orders. Please note that not all tumblers can be made while on live. Please note that you cannot add to an order once it is placed. If you decide to cancel your order, there will be a restocking fee of $25 or 10%, whichever is greater. By purchasing, you are agreeing to these terms and services.
Clear Cast - our clear cast decals can take 7-10 business days to ship. We do try to get them out quicker, but those are our standard times.
We use the method of shipping that you select at checkout. So for example, if you select USPS First Class, that is how we will ship your order.
Please know that there are times where issues occur within the post office. We are NOT a company that believes that once your package leaves our hands, it is no longer our problem. If your package is late, missing, or damaged, we will work with you every step of the way to resolve the issue.