TERMS & CONDITIONS

• Shipping and Fulfillment

All orders are fulfilled as quickly as possible. Tracking may take up to 24 hours to update. Please refer to each listing for any other fulfillment times. Purchase of a product with a longer fulfillment time listed in the product description is considered consent to a longer fulfillment time.

• Vinyl is fulfilled within 7-10 business days
• Jess’s Corner does not have a turnaround time
• Cup turner turnaround time is 3-4 weeks
• Custom Tumblers (please see listing)

All orders are shipped using USPS, UPS or FedEx and a tracking email will be sent as soon as the order is shipped. All orders are insured with the nearest value of the item ordered. 

We reserve the right to ship at our discretion for all free shipping orders.

Midlands Vinyl is not responsible for lost, damaged or stolen packages, or packages that are misdelivered due to incorrect addresses.

• Returns, Refunds, Exchanges

Returns are accepted up to 14 days after delivery, and can be initiated by emailing us at midlandsvinylcsm@gmail.com. All returns must be accompanied by a valid receipt.This does NOT apply to cup turners as there are NO refunds on those products!

All returns will be subject to a 10% restocking fee. The following products are not eligible for returns.

• Tumblers
• Diamond Art (Jess)
• Custom vinyl or custom decals

Refunds are offered in full for returned products in original condition, unopened and unused within the 14 day window. Refunds will be credited back to the original payment method used for purchase.

Exchanges are not offered. Customers must return the original product and place a new order if desired.

Damaged / Faulty Goods are sometimes the hazard of business, and if you received incorrect order fulfillment, damaged or faulty goods, please contact us by emailing midlandsvinylcsm@gmail.com within 7 days of purchase. We offer a replacement free of charge upon validation of damaged or faulty goods, and return of incorrect product.

Returns can be initiated by contacting us via email at midlandsvinylcsm@gmail.com

Cancellation Policy:

All orders are sales final. Cancellation is not available. 

Order Edits and Discounts:

It is company policy that all orders are sales final, please refer to our policies for further questions. Orders that have an outstanding balance that has not been paid within 24 hours of receipt of invoice will be canceled, and refunded, minus a restocking fee. All orders are sales final, we do not edit orders, or apply discounts post payment. Any order edit will incur have an admin fee of $5.00.

Additional Information:

Please contact us for any questions regarding our polices by email midlandsvinylcsm@gmail.com

These policies were last updated on March 7, 2024. We reserve the right to review and update this policy from time to time.

Thank you for trusting our small business!